We are committed to providing the best possible experience to all, ensuring that your visit is welcoming and accessible.

Get In Touch

To speak to someone about access provision at the venue, please get in touch with our Box Office team:

Phone: 01424 462280
Postal: FAO Access, The White Rock, White Rock, Hastings, TN34 1JX

We aim to respond to your access enquiry within 5 working days

Plan Your Visit

Find out how we will make your visit to the venue comfortable and welcoming.

How to Book Accessible Tickets

Wheelchair accessible tickets and companion tickets are available online for any show, these can be booked directly through our website on the event booking page.

If you require an ambulant disable and companion ticket, please contact our box office, via the contact details above.

Accessible tickets are available for all presales and early bird offers, along with general sales.

Proof of Eligibility

We ask you to provide us with one of the following documents, so that we can issue a complimentary companion ticket:

  • Front page of DLA/PIP (no specific rate required)
  • Front page of Attendance Allowance Letter (no specific rate required)
  • Evidence that registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • Blue Badge

We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for a companion ticket, please complete the Access Requirement Form stating why you require one. You are welcome to post or email copies of any additional evidence that supports your application if you have any or contact us to discuss your application.

With any performance, please feel free to get in touch with us if you need any information on an event to help you decide if it’s going to be right for you.

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