Plan Your Visit

Arrival Guide

Our in-person Box Office service for sales and collections is available Monday – Friday, 10am – 4pm, Saturday 10am – 2pm, and 90 minutes before a show start time.

When you arrive, there might be a queue of people waiting to get in. There will be security stewards directing this queue. If you require early access, make yourself known to one of these stewards who will be able to contact the box office manager, duty manager or assistant manager on your behalf. They will in turn be able to direct you of the best course of action. Alternatively, come straight to the box office from where we will also be able to help you.

To pick up your tickets, you will need a form of identification – a payment card will be fine unless the performance information specifically states that you’ll need to produce photographic ID. You will also be asked to verify your postcode too. We only ask this to ensure we’re giving the tickets to the right people. You will not be asked for any ‘proof of disability’ to pick up your access tickets, though you or others in your party may be asked to provide proof of age to pick up any concessionary rate tickets or if there is an age restriction on the event.

Once you’re inside, there will be a number of security staff as well as front of house staff. If you need any assistance or you have any concerns or questions, please don’t hesitate to ask any of them for assistance.

Toilets

An accessible toilet is located on level 2 and can be accessed by a lift.

We do not currently offer a Changing Places toilet facility.

Customers with Medical Requirements

We welcome audience members who need to bring medicines, medical equipment, food or drink to manage a medical condition.

If you have any concerns about being allowed entry with any items you require, please don’t hesitate to get in touch. For performances and large events, we have trained medics on site and all of our duty and management staff are First Aid trained.

Facilities for Deaf and Hard of Hearing Patrons

An Infra-Red Hearing Support System is available in the Main Auditorium only.

Infra-red neck receivers are available and can be requested at the ticket office or by asking a member of the Front of House team. Please note there are limited receivers available, and they can only be used if microphones are used during the performance. Our Box Office will be able to advise you on the best available seats to ensure the best use of the system.

Venue Accessibility for Wheelchair Users

Wheelchair access to the venue is available via a ramp to the right of the venue. There is lift access available to all levels front of house.

There is a minimum of 6 wheelchair spaces available for each performance in the Main Auditorium.

In the Sussex Studio, there are a number of wheelchair spaces that are reserved until the performance sells out, at which point they will be put on general sale. It is possible to put a chair back into the space if you decide you would like to transfer from your wheelchair into a seat, just let the Duty Manager know. Wheelchair access to the Sussex Studio is via the main entrance then via lift from the Main Foyer.

Assistance Dogs

Guide dogs and assistance dogs are welcome in our building.

If you would like your dog to be looked after whilst you are watching an event, this can be pre-arranged by getting in touch in advance. We will arrange for someone to meet you at Box Office, guide you to your seat and stay with your dog throughout the event.

Strobe Lighting

Occasionally, performances will use Strobe Lighting.

We will update the relevant Performance Information page on our website if we find out it is being used, as we understand this could impact people attending. If you have any concerns, please get in touch, and we will contact the relevant external company to enquire. If strobe lighting is being used as part of a performance that you have purchased tickets to, we will of course offer a refund or exchange. We will put a notice up if strobe lighting is being used for a performance.