Our in-person Box Office service for sales and collections is available Monday – Friday, 10am – 4pm, Saturday 10am – 2pm, and 90 minutes before a show start time.
When you arrive, there might be a queue of people waiting to get in. There will be security stewards directing this queue. If you require early access, make yourself known to one of these stewards who will be able to contact the box office manager, duty manager or assistant manager on your behalf. They will in turn be able to direct you of the best course of action. Alternatively, come straight to the box office from where we will also be able to help you.
To pick up your tickets, you will need a form of identification – a payment card will be fine unless the performance information specifically states that you’ll need to produce photographic ID. You will also be asked to verify your postcode too. We only ask this to ensure we’re giving the tickets to the right people. You will not be asked for any ‘proof of disability’ to pick up your access tickets, though you or others in your party may be asked to provide proof of age to pick up any concessionary rate tickets or if there is an age restriction on the event.
Once you’re inside, there will be a number of security staff as well as front of house staff. If you need any assistance or you have any concerns or questions, please don’t hesitate to ask any of them for assistance.