Our House Rules are in place for the safety and wellbeing of all.
Failure to comply with our House Rules will result in access to the venue being denied or you being asked to leave the venue, and a refund will not be given.
Security & Restricted Items
Please be assured that we have stringent security measures in place which are continually reviewed to ensure the highest levels of security.
We ask for your co-operation by arriving at the venue in plenty of time for enhanced security checks and that you are patient with us while we carry out our processes. Searches may be in operation, refusal of search will result in non-admittance. Please only bring a small bag to the venue if necessary and don’t bring items which are prohibited.
Please be vigilant and report anything you are concerned about to a member of staff.
The safety and security of everyone attending The White Rock and those that work here is our priority.
Filming & Photography
The unauthorised use of photographic and recording equipment at the venue is strictly prohibited. This includes phones, Ipads and tablets. You may be asked to delete pictures and/or recordings.
Food & Drink
Your own food and drink are prohibited unless you have a health condition that requires you to have the items in question on you. All drinks purchased from within the venue can be taken inside the auditorium. Glass items will be decanted. No chewing gum.
Smoking real or electronic cigarettes is strictly forbidden on the premises, this includes the front steps and all entrances.
Artists may encourage customers to stand, dance and enjoy the show. If you wish to remain seated for the performance, we advise booking for the Circle where seating is tiered. We ask patrons to be considerate of those around them.
Timing & Admittance Information
The venue opens 90 minutes before the show start time, entry time into the auditorium will vary. Start time could be for support artist or the main artist. Please arrive with plenty of time before the start time shown on your ticket to ensure that you see all of the show.
Latecomers will be admitted at a suitable break in the performance unless the artist has specified differently. Please note some artists specify no admittance until the interval.
Performances may have flashing lights, loud sounds and a changing atmosphere which is why we do not allow Babies in Arms/children under 2, unless the show is specifically aimed at this age group. Children over the age of 2 require a ticket for their own seat and the accompanying adult must be confident that the child is able to stay seated throughout the performance and not be a distraction to other patrons. Audience members causing a distraction will be refused entry/asked to leave. 14s and under must be accompanied by an adult aged 18 or over, and must be seated in the Circle at standing events.