Booking information

Box Office Opening Hours

Our in-person Box Office service for sales and collections is available Monday – Friday, 10am – 4pm, Saturday 10am – 2pm, and 90 minutes before a show start time. Please note: we are a cashless venue.

Tickets can be purchased by visiting our what’s on pages: whiterocktheatre.org.uk

How to Book

EVENTIM.Inhouse is our ticketing system.

Online:
24 hours a day! Secure booking with instant confirmation of purchase. See our What’s On pages to select a show.

By phone:
We do not take bookings over the phone. Please use the online links as advised above.
Accessible tickets: 01424 462280

In Person:
Our in-person Box Office service for sales and collections is available, Monday – Friday, 10am – 4pm, Saturday 10am – 2pm, and 90 minutes before a show start time.

Only buy tickets from The White Rock or legitimate online ticket agents in order to avoid buying counterfeit tickets. A list of accredited ticket agents for concerts is available on request – please check before purchasing tickets.

*Please note we no longer accept Theatre Tokens. The venue is no longer a member of UK Theatre and has applied to become members of the British Association of Concert Halls.

Terms & Conditions

Read our full Purchase Policy.

Exchange/Refunds/Alterations
Once purchased, tickets may not be exchanged or refunded. If an event is sold out, we will endeavour to re-sell these for you, but this may not always be possible.

Transaction & Administration Charges

All tickets on sale include a booking fee and venue levy.

The booking fee contributes to our ticket retail, payment, distribution and technology expenses and is calculated as 12% of the ticket value for commercial events and 10% for studio and community events. A processing fee may also be charged, unless purchasing tickets in person at the venue. Our fees are the same regardless of payment method and are in line with most other independent venues. We are a registered charity and not for profit organisation.

The venue levy contributes to the maintenance and development of the White Rock, to ensure that the venue continues to thrive for future generations. A venue levy of between 50p and £2 per ticket is charged.

House Rules

Our House Rules are in place for the safety and wellbeing of all.

Failure to comply with our House Rules will result in access to the venue being denied or you being asked to leave the venue, and a refund will not be given.

Security & Restricted Items
Please be assured that we have stringent security measures in place which are continually reviewed to ensure the highest levels of security.

We ask for your co-operation by arriving at the venue in plenty of time for enhanced security checks and that you are patient with us while we carry out our processes. Searches may be in operation, refusal of search will result in non-admittance. Please only bring a small bag to the venue if necessary and don’t bring items which are prohibited.

Please be vigilant and report anything you are concerned about to a member of staff.

The safety and security of everyone attending The White Rock and those that work here is our priority.

Filming & Photography
The unauthorised use of photographic and recording equipment at the venue is strictly prohibited. This includes phones, Ipads and tablets. You may be asked to delete pictures and/or recordings.

Food & Drink
Your own food and drink are prohibited unless you have a health condition that requires you to have the items in question on you. All drinks purchased from within the venue can be taken inside the auditorium. Glass items will be decanted. No chewing gum.

Smoking
Smoking real or electronic cigarettes is strictly forbidden on the premises, this includes the front steps and all entrances.

Seating
Artists may encourage customers to stand, dance and enjoy the show. If you wish to remain seated for the performance, we advise booking for the Circle where seating is tiered. We ask patrons to be considerate of those around them.

Timing & Admittance Information
The venue opens 90 minutes before the show start time, entry time into the auditorium will vary. Start time could be for support artist or the main artist. Please arrive with plenty of time before the start time shown on your ticket to ensure that you see all of the show.

Latecomers will be admitted at a suitable break in the performance unless the artist has specified differently. Please note some artists specify no admittance until the interval.

Age Restrictions
Performances may have flashing lights, loud sounds and a changing atmosphere which is why we do not allow Babies in Arms/children under 2, unless the show is specifically aimed at this age group. Children over the age of 2 require a ticket for their own seat and the accompanying adult must be confident that the child is able to stay seated throughout the performance and not be a distraction to other patrons. Audience members causing a distraction will be refused entry/asked to leave. 14s and under must be accompanied by an adult aged 18 or over, and must be seated in the Circle at standing events.

Your Tickets - Be Sure, Be Secure

Do you know where you are buying your tickets from? Be sure and be secure – we only sell tickets through our website, at the venue, through our ticketing partner EVENTIM.Inhouse and a small number of accredited ticket agents which will vary with each show.

We do not allocate tickets to secondary resale sites and you may be at risk if you do not purchase through an accredited agent.

If in doubt, please check who the accredited agents are for each show with us or the artist’s official information channels.

We want you to have a fantastic experience when you visit The White Rock but if you purchase through a secondary resale site or unauthorised agent we have no control over the following situations which have happened and left fans disappointed:

• If we need to let you know important information about a show (a cancellation or reschedule etc) we only have the original ticket purchaser’s contact details so are not able to get the information to you.
• If a show is cancelled we only have the original ticket purchaser’s payment details that we can process a refund to and we are not able to help you get a refund from where you bought your ticket.
• Dishonest sellers have sold the same seats to the same show multiple times which has resulted in us having to refuse people access to the venue.

We operate a ticket scanning system at The White Rock and ID may be required to verify your tickets. It is important for the safety and security of all our customers and staff that we have an accurate list of who is in our venue.

It is estimated that the value of the secondary ticketing market in the UK is £1billion per year which is damaging to artists, the music and entertainment industries and drives up prices above face value for you, the fans.

Be sure – know who you are buying your tickets from!

Be secure – know that you are purchasing legitimate tickets and understand the risks you are taking if you do not purchase through an accredited seller or agent.