Booking Information

White Rock Theatre Building

Online 

  • Booking online is the easiest and quickest way to secure your tickets and is available 24 hours a day, seven days a week.
  • You can book online for all events, choosing where you want to sit from the interactive seating plan

In-person

  • The venue Box Office is open for in-person counter sales from 15 November - 14 December 2021, 10am-2pm, Monday to Saturday.
  • From Wednesday 15 December 2021, the Box Office will only be open for 90 minutes before each Pantomime performance.

Box Office

  • The Box Office phone lines are open from 11am to 5pm, Monday to Saturday, on 0343 310 0031
  • The team contact customers of affected shows via email and outbound calls. 
  • The venue Box Office will open 90 minutes before the start time of a performance.

Accepted Payment Methods

We do not accept American Express.

Booking Fees

  • A £3.65 transaction fee may apply to your order.
  • There are no booking fees for White Rock Friends.
  • Some events may carry a different booking fee, which is clearly shown on the information page.
  • Where tickets are posted an additional £1.50 postage charge per transaction is applicable. Please note that we do not post internationally. If you are booking from overseas then you can either Print at Home or collect your tickets from the theatre Box Office (ID will be required).

Reservations

  • You can reserve tickets without payment for five working days when booking by phone or in person. However, no reservations can be held five days prior to the show/event. The Ticket Office staff will advise you at the time of booking.

Concessions

Concession prices are available where stated on the booking pages.
  • Over 60s
  • Under 16s
  • Full-time students with a valid student card shown at time of attendance 
  • People with a registered disability who provide a valid DLA certificate or Pip form to the box office are entitled to free carers tickets if a carer is needed

Safety & Security

Your safety is our number one priority and there may be some additional security measures in place when you visit us.  We will aim to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding. Please allow time for any ticket collections, possible bag checks etc before your performance start time.  

Should you notice anything suspicious when visiting, please don’t hesitate to report your concerns to a member of staff, security or the police.

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund

Babes in arms

  • Infants aged under two years may be accommodated on parents' or guardians' lap and no charge will be made.
  • For children aged two and over, usual ticket prices and concessions will apply and a seat will be allocated. The White Rock Theatre retains the right to exclude babes in arms from any performance. 
  • For some performances, booster seats will be available at a first come first serve basis. Please ask an usher on arrival to use one. As we are limited, we do encourage customers to bring their own if they have any viewing concerns for their child.

Why can't I leave a single seat?

Our online seat map is designed so that you can't leave a single unsold seat on its own. We know it can be frustrating when there aren't many tickets left, but most people prefer not to sit on their own at a show, so if a seat is left on its own it's very unlikely to sell. 

Things you need to know

  • Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled, abandoned, rescheduled or where there is a material change to the Event. Read more about refunds.

Full Terms and Conditions

Your data is protected

  • Your contact details will be held so that we can contact you in the eventuality a performance is cancelled. With your permission we will also send you details about our exciting forthcoming programme.
  • If you would prefer not to receive this information please call the Ticket Office on 0343 310 0031.
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