What to expect when you visit 

Updated: 27 January 2022

Your safety, comfort and enjoyment remain our number one priority. 

We’re following all government guidelines and this page will be regularly updated as things change.  Please check again before you visit for the latest information.  We will also email you before you attend. 

Thank you for your ongoing support – we can’t wait to welcome you back.

No one in your party should attend a performance if they have any of the following symptoms:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of taste and smell

Please get in touch prior to the event and we will be happy to exchange your ticket or issue a credit voucher.

Before you visit

Check for symptoms

Before your visit, we recommend that you take an NHS lateral flow test. Please only attend the show if the result is negative. 

If you or anyone in your party feels unwell with the symptoms above, they should not attend.

Please get in touch via our enquiry form prior to the event and we will be happy to exchange your ticket or issue a credit voucher.

Leave more time

Please leave plenty of time for your arrival. We’ll be maximising circulation space, reducing queues and opening auditorium doors as early as possible.  

When you arrive

Face Coverings

Whilst no longer mandatory, we recommend the wearing of face-coverings throughout our buildings unless you are exempt – out of courtesy to others, and to protect our hard-working staff, artists and visiting companies.

Touch-Free Tickets

To reduce contact and paper usage, all future tickets should be booked in advance wherever possible and will be issued as e-tickets. Read more  

A confirmation email will be sent when you book; and e-tickets will be sent closer to the time of the event. We’ll be scanning tickets on arrival, so please have them ready.  If you don’t have a mobile phone, you will be able to print your e-ticket from home. 

If we need to replace the tickets you have been sent previously, we’ll email a ticket with a barcode before you attend.  

Checking In

You’ll be able to check-in via QR code using the NHS COVID 19 app when you arrive.

During your visit

Handwashing

We’ll provide hand sanitiser stations throughout the venue. Please use them and/or wash your hands regularly using soap and warm water. 

Keeping Your Distance

Out of courtesy to others, please continue to leave as much space as you can. Please also take note of directional signage and follow any one-way systems that may be in place.

Cleaning, ventilation & cloakrooms

We’ll be cleaning all areas more frequently and thoroughly, including wiping down surfaces throughout your visit.  We’ll also be increasing fresh-air ventilation throughout the building wherever possible.

The cloakroom will be closed, so please keep your belongings to a minimum.

Cashless Payments

All purchases can be made using contactless or card payment methods – it’s quicker, reduces contact and is more secure.  We’re no longer accepting cash payments, although you might need some cash for parking and merchandise for some shows.  

At Seat Delivery

Refreshments will be available to pre-order including delivery to your seat. Order now

Additional Staff

More team members will be in the venue to help guide you and to answer any questions you may have.