We present arts & entertainment events, and provide venue hire, workshops and ticketing services. We are managed by HQ Theatres & Hospitality Limited (company number 08386064), with parts of our education and outreach programme delivered by HQ Theatres Trust (company number 07739274, registered charity 1145989).
Personal Identification InformationWe collect and store personal data such as your name and address, telephone number(s) and email addresses, together with ticket purchase and transaction information.
Your Access To Your Data
You can ask for a copy of the personal data we hold in our records and we will comply within the law in respect of this disclosure. We will need to check your identity to comply with such an instruction.
Non-Personal Identification Information
Every time you visit our website, log files are generated on the servers.
The log file records the time and date of your visit, the files that were requested, your IP (Internet Protocol) address, the referrer website address (if provided) and the browser version. We collect this anonymous information to help us diagnose problems, administer our systems and to audit the geographical make-up of users and how they have arrived at our site.
Web Browser Cookies
Cookies are small pieces of information that are stored by your browser on your computer. They make it possible for us to provide our online ticketing service and track visitor statistics, such as returning visitors.
How We Use Collected Information
We may collect and use personal information for the following purposes:
- To process orders for theatre tickets/services
- To improve customer service
- To personalise your experience
- To process payments
- To promote the venue and services based on data we hold about individuals and representative consumer(s).
We will use your email address to send you information and updates about your order. If you opt-in to our email or postal mailing lists, you will receive information that we consider to be of interest to you. If at any time you would like to unsubscribe from receiving future communication, we include unsubscribe instructions at the bottom of each email communication. Your marketing communication preferences can be updated online or by contacting the Ticket Office.
It may be necessary to contact you about your ticket purchases if the specific circumstances of a performance change, such as cancellation.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username/password and transaction information.
Data exchange between you and our website happens over a SSL secured communication channel and is encrypted.
We take every precaution to protect your information and are fully PCI DSS (Payment Card Industry Data Security Standard) compliant. To this end all personal information stored by us is kept on servers in a secure environment. Only employees and approved contractors/developers we may appoint from time to time and who need the information to perform a specific job are granted access to personally identifiable information.
Regular security reviews are carried out by us to ensure that our systems remain safe and secure for your protection.
Sharing Your Personal Information
This policy was last updated on 15 October 2015.